Service Center

German Vite Control Fluid Co., Ltd. specializes in manufacturing a full range of industrial valve products, including automatic control regulating valves, which are applied in harsh working conditions such as high temperature, high pressure, easy erosion and corrosion. These products include a variety of imported industrial valves such as imported regulating valves and imported steam traps, and have won wide recognition from customers. And carry out cooperation with well-known domestic universities and professional institutions in the fields of material development, fluid mechanics, valve system design and production; We offer comprehensive pre-sale, in-sale and after-sale technical consultation for fluid control solutions. Our business covers the world from Jinan, and we have mobile after-sale service personnel in various places to provide you with 24-hour after-sale service guarantee.

Viti business process:

I. Selection Management

Our sales engineers provide support to customers during the quotation inquiry period to find the best and most economical technical solution. At this stage, each valve needs to be calculated and selected, such as Cv and noise, and all possible harsh working conditions, such as corrosion, erosion, cavitation and flash evaporation, etc. need to be analyzed in depth;

Ii. Design

Design and innovation are at the core of our business. For projects that require customized solutions, the technical department is responsible for developing and designing valves for specific engineering applications based on customer requirements.

Iii. Contract Management

After the contract takes effect and is activated, our company's professional project manager team will track the project progress status from the order issuance to the final shipment, and coordinate with the delivery manager and inspector designated by the client.

Iv. Production and Quality Control

Comprehensively and strictly implement the EN ISO 9001:2015 quality management system to ensure that the entire production process is under strict rule control. Together with other certifications, PARCOL has become a qualified supplier for many international large companies.

Whether it is purchased parts and components or self-manufactured products, they all follow Vitek's globally unified quality control process standard system, thus ensuring the performance and quality of the products without any mistakes and allowing customers to be worry-free.

The company is equipped with advanced inspection and testing equipment in the world, including more than fifty sets of testing systems and equipment such as direct reading spectrometers, universal tensile and compressive testing machines, and high and low temperature testing systems.

All products and systems have passed international and national quality assurance system certifications.

V. Assembly and painting

The assembly of all products is carried out by professionals and adheres to strict product manufacturing standards. Spray paint in accordance with internal standards or those specified by the user, and ensure that the product is well protected against corrosion in different industrial environments or climatic conditions.

Vi. Test the packaging

All products undergo final testing, and customized testing can be carried out according to the special needs of customers. All these tests can be conducted under the witness of the buyer's experts or representatives. The testers operate in an independent test area in the workshop, maintaining independence from the production personnel and reporting directly to the quality management department.

A scientific R&D and design system

The company adopts Dassault's Solidworks design software to conduct advanced design methods such as motion simulation, stress analysis, flow field analysis, and fatigue analysis, to verify the rationality of product design and processing technology, shorten the R&D time of new products, reduce R&D costs, ensure the scientificity and rationality of product design and processing technology, and achieve performance improvement of products.

A powerful R&D and design mechanism

Daring to think and act is the brand DNA of Viti Asia-Pacific. The company invests as much as 10% of its total profit in research and development every year. With over a hundred industrial R&D personnel, it focuses on the innovation and improvement of valve safety technology, constantly promoting the growth of the enterprise and the development of the industry.

High-quality valve bodies are forged through meticulous craftsmanship

The electrical and electronic components produced by introducing advanced technology are adopted. The resin sand mixing machine is automatically controlled by an advanced PLC programmable controller. Each operating equipment is equipped with a reliable interlock protection system, making the operation and monitoring of the entire line of equipment simple and the restraint protection sufficient.

Equipped with highly complete investment casting production facilities, machining equipment, and advanced physical and chemical analysis and testing equipment, it can meet the product demands of different grades and the all-round requirements of physical and chemical properties and non-destructive testing of customers.

After-sales service

First, on each product we provide, German Viti Industry prints the brand and a 24-hour service hotline. In case of any emergency or accident, you can contact the company headquarters immediately. Our company will take immediate action and contact the local after-sales service point to handle the incident.

Second, all products provided by Vitek Industries in Germany are insured with product quality insurance, product liability insurance, public liability insurance and personal accident insurance. In case of injury caused by product damage, the Asia-Pacific Center of Vitek Industries in Germany will make corresponding compensation in accordance with relevant laws and regulations.

Thirdly, Vitek Industries of Germany will provide our customers with free training on product usage and safety to minimize accidents caused by improper use as much as possible. Moreover, Viti Industry promises to provide free phone follow-up services no less than twice a year. Once there is any abnormality in the operation of the product, we will immediately dispatch our technicians to the site for inspection and repair, eliminating the possibility of accidents at the source.

Viti Industry has professional after-sales service centers in over forty countries and regions. Once the installation is completed and accepted as qualified, maintenance can be carried out at any time and they will be available upon request.

Note: During the warranty period, our company is committed to providing free maintenance and regular free inspections. After the warranty period, free on-site service is provided, only charging for the costs of the replaced equipment, materials, labor, etc.

The service strategy to satisfy customers, the working principles of after-sales service of Viti Industry in Germany: We firmly support and implement the relevant laws and regulations of various countries and regions, abide by the national regulations on the responsibility for repair, replacement and loan refund of certain commodities, strictly follow the after-sales service process of German Viti Industry, adhere to the principle of "quality issues are not classified by size, and customer satisfaction is raised to 99.99%", and implement the principle of "thoughtful, prompt and lifelong service". Provide perfect services for the vast number of customers who choose German Vito Industry.